Paid Out With No Hold

Spinfest Casino KYC And AML Checks, Explained

The licence requires us to confirm who you are, and that check usually clears within 36 hours.

Start Verification Today

Licensed and auditedRegulated under Anjouan license ALSI-805086, with independent audits by eCOGRA, SIQ, and GLI

Quick Read

Before The First Payout, Not After

Our checks follow the same short pattern for every player in Australia, newcomers included.

Who checks

Spinfest Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-805086

Review time

36 hours

Must be done by

Before the first withdrawal

Ask questions

[email protected]

Age checked

18+

One Clean Pass

A Clean Pass On Your First Upload

Follow these four moves and the review rarely comes back with questions.

The Verification Area In Your Profile

Open your profile and look for the verification area, where the three document slots sit together. Note which slot is empty before you reach for your phone.

At The Kitchen Table With Your ID

Photograph your identity document flat on a table in daylight, with all four corners inside the frame. Glare and cropped edges are the usual reasons a copy gets sent back.

A Copy With Your Name

Confirm the payment method you used by sharing a copy that shows your name and the card or wallet edges. Middle digits can stay covered; the first and last ones cannot.

How Long Until It Clears?

Once everything is in, the team reviews it and answers within 36 hours of the final upload. Check your inbox now and then, because a missing corner can restart the clock.

At The Upload Screen

Papers, Proofs And Details

Match each copy to the details below and the reviewer has nothing left to ask.

Proof of identity

ConfirmsThat you are the person named on the account

Copy must showFull name, photo, date of birth, all corners visible

Proof of address

ConfirmsThat you live where you say

Copy must showYour name, your address, dated within the last three months

Payment method confirmation

ConfirmsThat the method you paid with belongs to you

Copy must showYour name and the first and last digits

Fewer Holds, Faster Payouts

Before The Cheque Clears, Not After

Spinfest Casino flags the same few moments for every player, so nothing catches you off guard.

Details That Do Not Line Up

Details on your profile that disagree with the paperwork you sent get spotted here, so a name shortening or a moved address brings a quiet request to line the two up.

Sort Your Paperwork First

Money heading out is the point where the license says the check must be closed, so proof of identity, proof of address and payment method confirmation are gathered before anything leaves.

Before The Ceiling Goes Up

A bigger ceiling on what you can put in means a fresh look at what you can afford, and the answer usually comes back as a request for a document or two.

New Route, Fresh Snapshot

A card, wallet or code you have not used here before needs its owner confirmed, so a snapshot of the method showing your name keeps the new route open.

Routine For Some, Alarming For None

Spinfest Casino holds licence ALSI-805086 from the Anjouan Offshore Finance Authority, and that licence obliges us to know how players fund their play. So the request is a box we must tick under anti-money-laundering rules, sent to plenty of accounts, and never a suggestion that you have done anything wrong.

Depending on your answer, one or two of these usually settles it:

Recent payslips from your employer
Bank statement showing salary credits
Tax notice or income summary
Proof of a pension or benefit payment
Sale or transfer record for a large sum

Why Your Upload Came Back And What To Do

Changed Or Cropped File. Altered files read as unreliable, since a cropped edge or a blurred patch hides the very details we have to confirm. Send the untouched original from your camera roll Leave every corner and margin in frame

Out Of Date Paperwork. Once a card, licence or bill has run past its date, it no longer proves anything about who you are today. Check the expiry before you upload anything Renew first, then send the new copy

Details We Cannot Read. Photographs taken at an angle, in shadow or with glare leave photo, number or address unreadable to the reviewer. Lay the paper flat in daylight Take the shot straight from above

Six Short Replies

Still Stuck On The Document Check?

At Spinfest Casino the answers below match what our support team says every day.

Does a phone photo of my ID count for verification?+

Yes, a clear phone photo works when all four corners sit inside the frame and glare stays off the text. Screenshots, filtered scans and pictures of a screen usually come back refused. An original taken in daylight clears far more often.

Do I need to verify again before each withdrawal?+

Usually no, one cleared check covers your account for later cashouts. A fresh document may come back into play if your details change, a payment method is swapped or a review flags something. Keeping the same address and card on file saves the repeat.

Why was my bank statement turned down as proof of address?+

Most refusals come from a missing page, a crop that cuts the header, or a file where the address sits out of shot. Send the same paper again to [email protected] with every edge visible. The team names the exact fault in its reply.

When do I have to verify before cashing out?+

By the license, the check must be done at the latest before your first withdrawal. Spinfest Casino can ask sooner, right after registration or once the first deposit lands, so a cashout never stalls.

How many hours should I wait for the check to clear?+

Allow up to 36 hours from the moment your last document lands. Most files clear well inside that window when the photos are sharp and the details match. Weekend requests and source of funds reviews can take the longer end.

My surname changed after marriage, does my ID still work?+

No, a document under your former name will not match the profile. Send proof of identity in the new name, plus proof of address that carries the same spelling, and the check moves forward.